Version 1.0 · Effective date: 15 October 2026
This policy explains what personal information we collect through our website and when we provide our cleaning services, why we collect it, who receives it, how long we keep it and what your rights are. We have tried to keep it short and clear. If anything is unclear, write to us (see section 18).
Summary
- We collect only what we need to answer your request, give you a quote and carry out the cleaning.
- Whether to attach photos of the premises is up to you. Please do not photograph people or documents.
- We do not sell your data. We share it only with the people and services that help us do the job (for example hosting, email and WhatsApp).
- Analytics and marketing cookies are used only if you agree in the cookie banner. You can change your choice at any time via "Cookie settings" at the bottom of every page.
- You can ask to see, correct or delete your data, and to stop marketing messages.
1. Who we are
The website and the services are operated by Alan Gabriel Benlolo, operating under the brand "Allclean" ("Allclean", "we", "us").
- Legal form: Exempt dealer (Osek Patur)
- Phone / WhatsApp: 053-541-4534
- Privacy enquiries: allcleanisrael.service@gmail.com
We are the owner of the database and the party responsible for the processing of your information (the "controller" under the EU GDPR).
2. What information we collect
2.1 Quote request for larger projects
When you request a quote, we ask for:
| Field | Needed to handle your request? |
|---|---|
| Full name | Yes |
| WhatsApp number | Yes |
| Email address | Yes |
| City | Yes |
| Type of cleaning | Yes |
| Area in m² or number of rooms | Yes |
| Description of the job | Yes |
| Photos of the premises | No — photos help us estimate the job more accurately (see section 3) |
| Confirmation that you have read this policy | Yes |
2.2 Booking a fixed-price service
When you book a service, we ask for: the service and quantity, your preferred date and time window, your name, WhatsApp/phone number, email, the city and address of the job, and, if you wish, a comment. The fields we need to handle the booking are marked with an asterisk (*) on the form. A booking is a request: it becomes final only after we confirm it with you. There is no online payment on the website.
2.3 Contacting us by phone, WhatsApp or email
If you contact us by phone, WhatsApp or email, we receive your name, contact details and message.
2.4 Information we receive later to carry out the job
To organise and perform the cleaning, we may ask you by phone, WhatsApp or email for additional details, such as the exact address, floor and entry code, access instructions, date and time, and special requests. We also keep our correspondence with you.
Please share only what is needed for the job. If you write sensitive information in a comment or message (for example about health), we will use it only to carry out the job as you asked.
2.5 If you contact us on behalf of a business
If you order for a business, we process the contact details of the person we deal with (name, phone, email, role). Details of a self-employed person, or an address that is also a home, are treated as personal information.
2.6 Payment
Payment is not made on the website. It is made after the job (for example bank transfer, bank cheque, Bit or cash). We then receive the payment details that appear on the transfer or payment (for example the payer's name), and we use them for invoicing, accounting and tracking payments. Bit and bank transfers are processed by those services and by your bank under their own terms. We do not collect card numbers through the website.
2.7 Technical information and cookies
When you visit the website, our server automatically records technical information such as IP address, browser type, date and time, and pages requested (server logs), for security and to keep the site running. Analytics and marketing tools collect information only if you agree to them in the cookie banner. See section 11 and the cookie table.
2.8 Google reviews on our website
The site shows reviews that customers have published on our Google Business Profile. Our server retrieves them through Google's interface and displays them from our site. The reviews include the reviewer's name, photo and text as they appear publicly on Google. If you wrote a review and want it removed from our site, write to us; you can also edit or delete it on Google itself.
3. Photos of the premises
- Your choice. You may attach photos to a quote request. Without photos we can still answer you, but the estimate may be less accurate or we may need to ask more questions.
- Purpose. Only to assess the size and condition of the premises and to estimate the price and time needed.
- Please do not photograph people (especially children), documents, screens, valuables, car number plates or anything else that identifies you or others. Photograph only the areas to be cleaned.
- Location data removed. When you upload a photo, our system removes the embedded metadata (EXIF), including GPS location. Photos are not stored in a publicly accessible location.
- Who sees them. The owner of Allclean and, if needed, the team member or service partner who will perform the job.
- Retention. Only as long as needed for the quote and the job, and at most 90 days from when we receive them. Photos are stored on our server (they are not attached to the request email) and are deleted automatically.
- Deletion on request. You can ask us to delete your photos at any time (section 18).
4. Do you have to give us this information?
No law obliges you to give us this information. You provide it of your own free will. However:
- Without the fields marked with an asterisk (*), we cannot handle your request, contact you or prepare a quote or booking.
- The details we ask for later (such as the exact address and access instructions) are needed to perform the job; without them we cannot carry it out.
- Additional information (photos, comment) helps us give a more accurate answer; leaving it out has no other consequences.
5. Why we use your information
We use your information to:
- receive and handle your quote request, booking or message;
- identify you and contact you (WhatsApp, phone, email);
- prepare a quote and confirm the booking;
- organise and carry out the cleaning, including passing the necessary details to the team members and service partners who perform the job;
- manage customer relations, answer questions and handle complaints;
- manage payments, invoicing and accounting;
- keep the website secure, prevent abuse and fix technical problems;
- measure website use and improve it — only with your consent (analytics cookies);
- show you our advertising on other platforms — only with your consent (marketing cookies);
- send you marketing messages — only with your separate consent (section 6);
- comply with legal obligations and protect our rights.
We will not use your information for a new purpose without informing you first.
6. Marketing messages
We send marketing messages (offers, promotions, news) by email, WhatsApp or SMS only if you have given separate, explicit consent — for example by ticking a separate box that is not pre-ticked. This consent is not a condition for handling your request.
Each marketing message states that it is advertising, who we are, and how to unsubscribe. You can unsubscribe at any time — via the link or instructions in the message, or by writing to us — and you can also ask us not to pass your details to others. We will confirm in writing within 30 days (section 17F of the Privacy Protection Law and section 30A of the Communications Law).
Messages that are part of handling your order (confirmations, scheduling, reminders) are not marketing.
7. Who receives your information
We do not sell your information. We may share it with the categories of recipients below, and each of them receives only what it needs:
| Recipient | Why | Examples |
|---|---|---|
| Allclean owner | Handling requests and jobs | — |
| Team members and service partners who perform the job | Carrying out the job; they receive only the details of their own job (for example first name, phone, address, job details), often via WhatsApp | — |
| Website hosting | Hosting the site, forms and database | Hostinger |
| Receiving form submissions and corresponding with you | Google (Gmail / Google Workspace) | |
| Messaging | Communicating with you and coordinating the job | WhatsApp (Meta) |
| Customer management system (CRM) — if we use one | Managing requests and customers | HubSpot (USA) |
| Analytics — if we use it, and only with your consent | Measuring website use | Google Analytics 4 |
| Marketing — if we use it, and only with your consent | Measuring and targeting our advertising | Meta Pixel (Meta Platforms) |
| Accounting | Invoicing and bookkeeping | Accountant or accounting software (if used) |
| The website developer / technical administrator | Maintenance, when needed | — |
| Authorities | When the law or a court order requires it | — |
| A buyer of the business | If the business is sold or reorganised; the buyer will be bound by this policy | — |
The examples are providers we use or may use; we may replace a provider with another one in the same category. Our service providers receive only the information they need for their service and may use it only for that purpose. Everyone with access to your information is bound by confidentiality.
8. Where your information is stored and transfers outside Israel
- Our website and database are hosted by Hostinger in a data centre located in Lithuania (EU); backups are stored in France (EU).
- Some of our providers (for example Google and Meta/WhatsApp, and HubSpot if we use it) are based in the USA or other countries, so your information may be stored or accessed outside Israel.
- Under Israeli law, we transfer information abroad only in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001 — for example, to countries whose law provides an adequate level of protection, or where the recipient has undertaken to protect the information under adequate terms, or with your consent.
- For visitors from the EU/EEA: the European Commission has recognised that Israel provides an adequate level of protection. Transfers to the USA are made to companies certified under the EU-US Data Privacy Framework or under the European Commission's Standard Contractual Clauses.
9. How long we keep your information
We keep information only as long as needed for the purposes above. Our periods:
| Information | Retention period |
|---|---|
| Requests that did not lead to an order | 12 months |
| Customer details and job history | For the duration of the relationship + 3 years (to handle claims) |
| Invoices and accounting documents | 7 years (Israeli tax law) |
| Photos of the premises | As long as needed for the quote and the job, at most 90 days from receipt |
| Marketing list (if we keep one) | Until you withdraw consent |
| Analytics data (if we use analytics) | According to the tool's settings (Google Analytics 4: 2 to 14 months) |
| WhatsApp and email correspondence | Kept as long as needed for the order, any claims and our records, then deleted. The owner deletes emails containing requests from the mailbox manually, on the same schedule: the website does not control the mailbox |
After these periods we delete the information or make it anonymous.
10. Security
We take reasonable technical and organisational measures to protect your information: access only for those who need it, passwords on our accounts and an encrypted connection (HTTPS). No system is completely secure, but if a serious security incident occurs we will act in accordance with the law.
11. Cookies
- Necessary cookies keep the site working (your cookie choice, display of the booking you have just sent, and sign-in to the admin panel, which only the site owner uses). They do not require consent.
- Analytics cookies (for example Google Analytics 4) help us understand how the site is used.
- Marketing cookies (for example Meta Pixel) let us measure our advertising and show our ads to people who visited the site (retargeting).
Analytics and marketing tools load only after you agree in the cookie banner. You can change or withdraw your choice at any time via the "Cookie settings" link at the bottom of every page. Withdrawing consent does not affect what was collected before. The full list of cookies, their purpose and duration is in the cookie table.
| Category | Cookie | Provider | Purpose | Duration |
|---|---|---|---|---|
| Necessary | allclean_consent | Allclean | Remembers your cookie choice | 12 months |
| Necessary | ac_booking_last | Allclean | Shows the booking you have just sent on the thank-you page (set only after you submit a booking) | 1 hour |
| Necessary | ac_admin | Allclean | Admin sign-in, for the site owner only (admin panel only) | 12 hours |
| Necessary | ac_admin_lang | Allclean | Admin panel language, for the site owner only (admin panel only) | 12 months |
| Analytics | _ga | Google Analytics 4 | Distinguishes visitors for statistics | 2 years |
| Analytics | _ga_<ID> | Google Analytics 4 | Keeps the session state for statistics | 2 years |
| Marketing | _fbp | Meta (Meta Pixel) | Measures ads and shows ads to people who visited the site | 90 days |
| Marketing | _fbc | Meta (Meta Pixel) | Stores information about a click on a Meta ad | 90 days |
The site does not use a language cookie: the language is taken from the page address. Analytics and marketing cookies are set only if the tool is enabled on the site and you consent. You can change your choice at any time via "Cookie settings" at the bottom of the page.
12. Your rights (Israeli law)
Under the Privacy Protection Law, 5741-1981, you may:
- Access — ask to see the information we hold about you, yourself or through a representative with a written authorisation. We will respond within 30 days.
- Correction or deletion — ask us to correct or delete information that is inaccurate, incomplete, unclear or out of date. If we refuse, we will tell you why.
- Deletion — ask us to delete your information (for example photos or an old request), unless we must keep it by law (for example accounting documents).
- Marketing — ask to be removed from our marketing list or that your details not be passed to others (section 6).
- Cookies — withdraw consent via "Cookie settings".
If your request for access or correction is refused, you may appeal to the competent court. You may also file a complaint with the Privacy Protection Authority: https://www.gov.il/en/departments/the_privacy_protection_authority
13. For visitors from the EU/EEA (GDPR)
If you are in the European Union or the EEA, the GDPR may apply to the processing of your information. In that case:
Legal bases:
| Purpose | Legal basis |
|---|---|
| Handling requests, quotes, bookings and carrying out the job | Steps prior to a contract and performance of the contract (art. 6(1)(b)) |
| Invoicing and accounting | Legal obligation (art. 6(1)(c)) |
| Site security, handling complaints and claims | Our legitimate interest (art. 6(1)(f)) |
| Analytics, marketing cookies, marketing messages | Your consent (art. 6(1)(a)) |
Your additional rights: access, rectification, erasure, restriction of processing, objection to processing based on legitimate interest, data portability, and withdrawal of consent at any time (without affecting processing carried out before withdrawal). We will respond within one month.
Complaint: you may lodge a complaint with the data protection authority of your EU country (in France: the CNIL, www.cnil.fr).
Transfers: see section 8.
14. Minors
The website is not intended for children, and we do not knowingly collect information about children. If you believe a minor has sent us information, write to us and we will delete it.
15. Changes to this policy
We may update this policy from time to time. The version in force is always the one published on the website; its version number and effective date appear at the top of the page. If we add a new purpose or a new type of recipient, we will inform you before applying it. Previous versions are available on request.
16. Language versions
This policy is published in Hebrew, English, French and Russian. In case of a discrepancy between the versions, the Hebrew version prevails.
17. Language of responses
We respond to requests in Hebrew or English, and where possible also in French or Russian.
18. Contact
For any question about your information or to exercise your rights:
- Email: allcleanisrael.service@gmail.com
- Phone / WhatsApp: 053-541-4534